Aalto Service Factory wanted to challenge the academic community into a discussion on and making sense of what service design is about (and what it is not). The second Let’s Talk Service Design workshop was held in the Aalto University School of Economics November 23, 2010. The workshop had three presentations which approached service design from different, yet complementary, perspectives. After each presentation, the workshop participants were given the opportunity to work in groups and discuss the themes in more detail.
Workshop presentations are now available online:
Katja Soini: Design meets renovation services: building up commitment for a new mindset
Matti Rossi: Action Design as a way of studying service design
Jan Holmström: Co-production of services: A process of synthesis and design